Portland Stone Steps Ltd, aka Eddie Best, provides an impressive quality Stone-masonry fitting service.
Eddie impresses on many different levels from his initial contact to provide the quotation all the way through to leaving site.
The first thing that impressed me was that Eddie turned up to give a quotation in a clean tidy unmarked custom liveried flatbed lorry. To me, that demonstrated professionalism, as so many building contractors turn up in battered old vehicles that look ready for the scrap heap. If a contractor is going to look after their vehicle and keep it clean and tidy then that indicates more care will be taken with the project in hand.
The second thing that impressed me was that throughout the project, Eddie kept his word with everything he said he would do. I got status update phone calls and emails when they had been promised. At no time did I feel that I needed to chase Eddie for anything. Eddie’s word truly is his bond.
The third thing that impressed me was the attention to detail. During the site visit to discuss works to be performed. Eddie made some very helpful design suggestions. He was clearly more focused on what the finished project would look like than what was necessarily the easiest installation process for him to perform. So many other contractors will walk away leaving a ‘dogs dinner’ behind just because it is easier for them to install and they don’t have to live with it themselves.
OK, Portland Stone is not cheap and Eddie’s quote was not the cheapest, but for me given the amount I was spending, trust was more important. For information, all the quotes I received were within a price range of £9,300 to £9,900 of which nearly £7,000 was the cost of the stone.
I would recommend ‘Portland Stone Steps Ltd’ to anyone.
Despite having projects in hand at this time of the year, Eddie Best responded to telephone call and visited us on a Saturday morning.
His vehicle was clean and tidy, but more to the point, his quick understanding of what we required, inspired confidence. The quotation was clear, as was his explanation of the process of obtaining the stone- our confidence continued to be borne out.
His communication as the project progressed could not be faulted, unlike so many others in the building trade. The finished job was excellent and has received many plaudits from visitors and passers-by. We would strongly recommend him and would certainly undertake another project with him, should we need one.
I got in touch with Portland Stone Steps to replace and install a bunch of steps in my front garden with Portland Stone.
I was overwhelmed by the level of dedication and commitment shown – echoing some of the previous reviews, I felt my somewhat small job was treated as though I was large scale client.
Attention to detail is second to none and despite some tricky circumstances to work with, they managed to attain a perfect finish. It is clear to me Portland Stone Steps are passionate about the quality of their work and take pride in getting the absolute best result. They went above and beyond to leave the job looking stunning.
Very friendly, reliable and competitively priced. No mess and left the garden looking nicer than when they arrived! Highly recommend.